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Table of Contents
- Front Matter
- Chapter One Organizational Behavior: Why People Matter to Organizations
- Chapter Two Perception and Diversity: Why Viewpoints Differ
- Chapter Three Individual Differences: What Makes Employees Unique
- Chapter Four Motivation in Theory: What Makes Employees Try Harder
- Chapter Five Motivation in Practice: How to Bring Out the Best in People
- Chapter Six Groups and Teamwork: How Groups Work and How to Lead Them
- Chapter Seven Decision Making: How Individuals and Groups Arrive at Decisions
- Chapter Eight Conflict and Negotiation: Why Conflict Arises and What to Do about It
- Chapter Nine Communication: How to Get Messages Across—Online and Off
- Chapter Ten Power and Politics: How People Influence One Another
- Chapter Eleven Leadership: What Makes an Effective Leader
- Chapter Twelve Organizational Culture: How Organizations Create and Transmit a Culture
- Chapter Thirteen Organizational Design: How a Structure Connects Employees and Tasks
- Chapter Fourteen Change and Learning Organizations: How to Thrive in a Turbulent World
- End Notes
- Glossary
