This title is being sold in the downloadable VitalBook™ format.
Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--from romantic relationships to the workplace. Its combination of up-to-date research and examples gives students a theoretical as well as a practical foundation in conflict management.
This title will only allow printing of 2 consecutive pages and copying of 2 consecutive pages at a time.
Table of Contents
- Front Matter
- Chapter 1 The Nature of Conflict
- Chapter 2 Perspectives on Conflict
- Chapter 3 Interests and Goals
- Chapter 4 Power: The Structure of Conflict
- Chapter 5 Styles and Tactics
- Chapter 6 Assessing Conflicts
- Chapter 7 Moderating Your Conflicts
- Chapter 8 Negotiating for Mutual Gains
- Chapter 9 Third-Party Intervention
- Chapter 10 Mending the Broken Branch: Forgiveness and Reconciliation
- Chapter 11 Preventing Destructive Conflict
- Appendix
- References
